Agency Access

COVID-19 Update

At this time, we are being extra cautious about visitors at the Foodbank. Please do not come to your scheduled agency pick up if you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness. We ask that you reschedule until you are fever free without the use of fever-reducing or other symptom-altering medicines for 24 hours. If rescheduling is necessary, please contact Susan Jenkins at 314.382.3663 as soon as possible.

If your agency is scheduled for a delivery and you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness, please contact Partner Agency Services immediately.

We ask that you notify Partner Agency Services if your agency employees or clients are diagnosed with Coronavirus, so we can work with you to plan accordingly. Thank you for your cooperation and understanding.

Click here for additional resources from the CDC on Interim Guidance for Community and Faith-Based Leaders

Click here for Coronavirus updates and resources for Foodbank agencies.

The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

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Agency Access Page

Holiday/Closed Schedule 2022

January 2022
January 17 | Martin Luther King Day

February 2022
February 21 | Presidents’ Day

May 2022
May 30 | Memorial Day

June 2022
June 20 | Juneteenth
TBD| Inventory

July 2022
July 4 | Independence Day

September 2022
September 5 | Labor Day

November 2022
November 24 | Thanksgiving
November 25 | Day after Thanksgiving

December 2022
December 23 | Christmas Eve
December 26 | Christmas Day
December 30 | New Year’s Day

Inclement Weather

Occasionally, treacherous weather conditions make it unsafe for the St. Louis Area Foodbank to deliver product. In instances such as this, partner agencies are required to adhere to the following procedures:

The St. Louis Area Foodbank will announce its closure and/or inability to deliver on the Agency Access page of the website and through various social media outlets. Please refer to these as your primary sources of information for this matter.

If your agency is scheduled for delivery but is closed due to weather, or unable to be accessed safely, it is your responsibility to notify the Logistics Manager, Dave Froeckmann at (314-292-5765 or dfroeckmann@stlfoodbank.org). Partner agencies must email or leave a voicemail the night prior to the delivery.

If you are scheduled to receive a delivery during wintry weather, it is your responsibility to clear walkways, driveways and make room for a pallet jack to safely operate.

If your agency is scheduled for delivery but is closed for a holiday, it is your responsibility to notify Dave Froeckmann. Partner agencies must email or leave a voicemail the night prior to the delivery.

If your agency is participating in the retail pick up program, it is your responsibility to inform your store contact, as well as Katelyn Majors (314.227.3738 or kmajors@stlfoodbank.org) of any extended closures that will prevent your organization from picking up at your regularly scheduled retail location.