Agency Access2020-07-15T15:38:24-05:00

Agency Access


EAST HANOVER, NJ – May 1, 2020 – Mondelēz Global LLC announced today a voluntary recall of a limited quantity of RITZ Cheese Cracker Sandwiches Family Size (21.6 oz. carton) product in the United States. This recall is being conducted because the outer packaging indicates that the product is Cheese variety, while the individually-wrapped product contained in the package is Peanut Butter variety. The outer carton does, however, provide an allergen advisory statement indicating that the product “May contain peanuts.” In addition, the inner package contains 16, 1.35oz. individually-wrapped six-cracker sandwiches that are properly labeled as RITZ Peanut Butter Cracker Sandwiches and declare peanut as an ingredient. People who have an allergy or severe sensitivity to peanut may risk serious or life- threatening allergic reactions by consuming this product.

If your agency has received this product, please remove and discard. Additionally, please inform your patrons that if they too have received this product, they should remove and discard.


Illinois Agency Update

The state of Illinois has been placed under a Shelter in Place order as of 5 p.m., Saturday, March 21. This order does not apply to essential services, including food banks and food pantries. Illinois pantries may still operate, but we ask that you do the following:

  • If your pantry is changing its hours of operation or distribution model, please update your St. Louis Area Foodbank contact.
  • Please continue sanitizing surfaces, washing hands regularly, and practicing social distancing by remaining 6 feet from other pantry workers, volunteers, and clients.
  • Please check our Agency Access page daily to see any updates; we will continue to keep this as up-to-date as possible.
  • If there is a reported presumed positive COVID-19 test within your community of pantry workers, volunteers, or clients, please notify the Foodbank, so we can work with you on next steps.
  • Please contact us if you notice an increase or decrease of need at your agency, so we can support your agency accordingly.

We will continue deliveries to Illinois as planned. If there are changes in deliveries, we will notify your agency. Thank you for your cooperation and understanding at this time. We value your partnership and want to keep you safe while we continue serving our community.

All agency trainings, including disaster training on  3/26, are being cancelled until further notice. 

COVID-19 Update

At this time, we are being extra cautious about visitors at the Foodbank. Please do not come to your scheduled agency pick up if you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness. We ask that you reschedule until you are fever free without the use of fever-reducing or other symptom-altering medicines for 24 hours.  If rescheduling is necessary, please contact Susan Jenkins at 314.382.3663 as soon as possible.

If your agency is scheduled for a delivery and you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness, please contact Partner Agency Services immediately.   

We ask that you notify Partner Agency Services if your agency employees or clients are diagnosed with Coronavirus, so we can work with you to plan accordingly. Thank you for your cooperation and understanding.

Click here for additional resources from the CDC on Interim Guidance for Community and Faith-Based Leaders

Click here for Coronavirus updates and resources for Foodbank agencies.

The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

Agency Spotlight!

This month’s Agency Spotlight is Bread For Life Food Pantry in Troy, Missouri. Click here to read more.

Tell us about your agency and any best practices you would like to share with other agencies!

All orders must be placed online.

Order Online Through Agency Express

Register an agency:

Find your county to register your agency.

Find Another Agency

Agency Access Page

Holiday/Closed Schedule 2020

January 2020
January 1 | New Year’s Day
January 20 | MLK

February 2020
February 17 | Presidents’ Day

May 2020
May 25 | Memorial Day

June 29, 30, and July 1st | Closed For Inventory

July 2020
July 3 | Independence Day

August 2020
August 21 | Staff Picnic

September 2020
September 7 | Labor Day

November 2020
November 26 | Thanksgiving
November 27 | Day Off Thanksgiving

December 2020
December 24 | Christmas Eve
December 25 | Christmas Day
December 31 | New Year’s Eve

Order Online
Submit QDR
New Agency Inquiry

Agency Desk

Missouri: 314-382-3663
Illinois: 618-307-9236

Distribution Hours

Monday – Friday:
8:00 a.m. – 2:00 p.m.
Orders may be picked up until
1:30 p.m., but we close at 2:00 p.m.


Recalls, Market Withdrawals, & Safety Alerts

Review a list that provides information gathered from press releases and other public notices about certain recalls of FDA-regulated products. Not all recalls have press releases or are posted on this page. Sign up for the U.S. Food & Drug Administration (FDA) free e-mail subscription service. 

Fight Hunger and Feed Hope in your community!

Sign up to receive email updates and discover your role in the fight against hunger!