Agency Access2020-11-20T15:36:40-06:00

Agency Access


Inclement Weather Notice:

Occasionally, treacherous weather conditions make it unsafe for the St. Louis Area Foodbank to deliver product. In instances such as this, partner agencies are required to adhere to the following procedures:

The St. Louis Area Foodbank will announce its closure and/or inability to deliver on the Agency Access page of the website and through various social media outlets. Please refer to these as your primary sources of information for this matter.

If your agency is scheduled for delivery but is closed due to weather, or unable to be accessed safely, it is your responsibility to notify the Logistics Manager, Dave Froeckmann at 314-292-5765 or dfroeckmann@stlfoodbank.org . Partner agencies must email or leave a voicemail the night prior to the delivery.

If you are scheduled to receive a delivery during wintry weather, it is your responsibility to clear walkways, driveways and make room for a pallet jack to safely operate.

If your agency is scheduled for delivery but is closed for a holiday, it is your responsibility to notify Dave Froeckmann. Partner agencies must email or leave a voicemail the night prior to the delivery.

If your agency is participating in the retail pick up program, it is your responsibility to inform your store contact, as well as Shannon O’Connor (314.227.3738 or soconnor@stlfoodbank.org) of any extended closures that will prevent your organization from picking up at your regularly scheduled retail location.


COVID-19 Update

At this time, we are being extra cautious about visitors at the Foodbank. Please do not come to your scheduled agency pick up if you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness. We ask that you reschedule until you are fever free without the use of fever-reducing or other symptom-altering medicines for 24 hours.  If rescheduling is necessary, please contact Susan Jenkins at 314.382.3663 as soon as possible.

If your agency is scheduled for a delivery and you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness, please contact Partner Agency Services immediately.   

We ask that you notify Partner Agency Services if your agency employees or clients are diagnosed with Coronavirus, so we can work with you to plan accordingly. Thank you for your cooperation and understanding.

Click here for additional resources from the CDC on Interim Guidance for Community and Faith-Based Leaders

Click here for Coronavirus updates and resources for Foodbank agencies.


The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.


Agency Spotlight!

This month’s Agency Spotlight is Bread For Life Food Pantry in Troy, Missouri. Click here to read more.

Tell us about your agency and any best practices you would like to share with other agencies!


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Agency Access Page

Holiday/Closed Schedule 2020

January 2020
January 1 | New Year’s Day
January 20 | MLK

February 2020
February 17 | Presidents’ Day

May 2020
May 25 | Memorial Day

June 29, 30, and July 1st | Closed For Inventory

July 2020
July 3 | Independence Day

August 2020
August 21 | Staff Picnic

September 2020
September 7 | Labor Day

November 2020
November 26 | Thanksgiving
November 27 | Day Off Thanksgiving

December 2020
December 24 | Christmas Eve
December 25 | Christmas Day
December 28 | Closed
December 29 | Closed
December 30 | Closed
December 31 | New Year’s Eve

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Agency Desk

Missouri: 314-382-3663
Illinois: 618-307-9236


Distribution Hours

Monday – Friday:
8:00 a.m. – 2:00 p.m.
Orders may be picked up until
1:30 p.m., but we close at 2:00 p.m.


Deliveries

delivery@stlfoodbank.org

Recalls, Market Withdrawals, & Safety Alerts

Review a list that provides information gathered from press releases and other public notices about certain recalls of FDA-regulated products. Not all recalls have press releases or are posted on this page. Sign up for the U.S. Food & Drug Administration (FDA) free e-mail subscription service. 

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