Agency Access

Inclement Weather Notice:

Occasionally, treacherous weather conditions make it unsafe for the St. Louis Area Foodbank to deliver product. In instances such as this, partner agencies are required to adhere to the following procedures:

The St. Louis Area Foodbank will announce its closure and/or inability to deliver on the Agency Access page of the website and through various social media outlets. Please refer to these as your primary sources of information for this matter.

If your agency is scheduled for delivery but is closed due to weather, or unable to be accessed safely, it is your responsibility to notify the Logistics Manager, Dave Froeckmann at 314-292-5765 or dfroeckmann@stlfoodbank.org . Partner agencies must email or leave a voicemail the night prior to the delivery.

If you are scheduled to receive a delivery during wintry weather, it is your responsibility to clear walkways, driveways and make room for a pallet jack to safely operate.

If your agency is scheduled for delivery but is closed for a holiday, it is your responsibility to notify Dave Froeckmann. Partner agencies must email or leave a voicemail the night prior to the delivery.

If your agency is participating in the retail pick up program, it is your responsibility to inform your store contact, as well as Shannon O’Connor (314.227.3738 or soconnor@stlfoodbank.org) of any extended closures that will prevent your organization from picking up at your regularly scheduled retail location.

COVID-19 Update

At this time, we are being extra cautious about visitors at the Foodbank. Please do not come to your scheduled agency pick up if you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness. We ask that you reschedule until you are fever free without the use of fever-reducing or other symptom-altering medicines for 24 hours.  If rescheduling is necessary, please contact Susan Jenkins at 314.382.3663 as soon as possible.

If your agency is scheduled for a delivery and you, someone in your household, or someone at your agency has been diagnosed with the flu, or is exhibiting flu-like symptoms including acute respiratory illness, please contact Partner Agency Services immediately.   

We ask that you notify Partner Agency Services if your agency employees or clients are diagnosed with Coronavirus, so we can work with you to plan accordingly. Thank you for your cooperation and understanding.

Click here for additional resources from the CDC on Interim Guidance for Community and Faith-Based Leaders

Click here for Coronavirus updates and resources for Foodbank agencies.

The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

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Holiday/Closed Schedule 2021

January 2021
January 1 | New Year’s Day
January 18 | MLK

February 2021
February 15 | Presidents’ Day

May 2021
May 31 | Memorial Day

July 2021
July 5 | Independence Day

September 2021
September 6 | Labor Day

November 2021
November 25 | Thanksgiving
November 26 | Day Off Thanksgiving

December 2021
December 24 | Christmas Eve
December 25 | Christmas Day
December 31 | New Year’s Eve